Frequently Asked Questions
Where these candles made?
All Original Williamsburg Bayberry Scented Taper Candles are made 100% in the United States of America with PRIDE! And all materials we use to make them are also made in the United States of America!
How are these candles made?
Each and every candle (remember, there are two in a box) are made by hand. Each candle is dipped by hand and each candle is packed by hand. We're proud of our candles and we hope you'll be very happy with them!
What if I'm not happy with them?
Simple! Call us Toll-Free 1-800-989-8206 or use the "Contact" tab at the top of this page. The legend of the Bayberry Candle is extremely important to us and we want you to be entirely happy with your candles. If you not happy, we want to know why... and we want the chance to make it right!
How many candles do I get for $9.99?
You get two candles for $9.99. (One box of candles, with two candles inside.)
Is shipping really free?
ABSOLUTELY! Shipping to ALL 50 States (YES... even Alaska and Hawaii!) is free. Remember, we make them right here and sell them direct to you.
What size are these candles?
The Original Williamsburg Bayberry Scented Taper Candles are 7/8" of wide at the base. This means that they are just a tiny bit (1/8") smaller than an inch at the widest point of the base. This is considered a "Standard" base and will fit a vast majority of candle holders. They are 10" (ten inches) tall. If you need any help at all determining if these will fit your holder, please feel free and give us a call Toll-Free 1-800-989-8206 - we're happy to help and love talking about our candles with our customers.
What is the wick made out of?
100% Cotton, made 100% in the United States of America! Safe and great burning!
Are these candles dripless and smokeless?
Yes. Please trim the wick to somewhere between 1/2" (a half inch) and 1/4" (a quarter inch) to get the best possible burning experience.
How long do they burn?
Each candle burns approximately eight hours.
Is my payment information safe and secure at BayberryCandleFactory.com?
Absolutely 100%, no questions asked. All payments (major credit cards, debit cards, or PayPal are all 100% secure!
I don't like giving my personal information over the internet. Can I call you with my order?
We're happy to take orders over the phone! We love speaking directly with our customers and appreciate the opportunity to earn your business. Call us Toll-Free 1-800-989-8206.